Device Compatibility 

Apple iOS devices (requires iOS version 5.0 or higher)

iPhone 6/6 Plus
iPhone 5S/5C
iPhone 5
iPhone 4S
iPhone 4
iPhone 3GS
iPad Air
iPad Mini
iPad 4th Gen
iPad  3rd Gen
iPad 2
IPod Touch 5th Gen
iPod Touch 4th Gen

 

Android devices (requires operating system 3.0 or later)

Samsung Mega 6.3
Samsung Galaxy S5 SM-G9008V
Samsung Galaxy S4 GT-I9500
Samsung Galaxy S4 GT-I9505
Samsung Galaxy S3 SGH-I9300
Samsung Galaxy S3 SCH-1535
Samsung Galaxy Note3 SM-N9006
Samsung Galaxy Note2 SCH-I605
HTC One M7
HTC Droid DNA
LG Nexus 4
LG Nexus 5

 

 

User Manuals

Quick Start Guide

User Manual

 

Frequently Asked Questions

Troubleshooting

The scale’s model name is not listed on the “Bluetooth” Menu of the iOS device.

Make sure the scale is on “Set” status by pressing the “Set” button on the back of the scale.

The Bluetooth connection failed.

Turn off and on the Bluetooth button on the Bluetooth Menu (see SettingsGeneralBluetooth) and re-establish the Bluetooth connection. If the problem persists, restart your iOS device.

The Wi-Fi sharing pop-up window doesn’t show on the iOS device.

Re-establish the Bluetooth connection.

The Wi-Fi symbol doesn’t appear on the scale display.

Make sure the iOS device is connected to a router. 

Make sure the MAC address is not filtered by a router.

Follow the steps “Set up the scale’s Wi-Fi connection” in the Quick Start Guide.

The App and scale connection failed.

Make sure the scale is powered on, and the Wi-Fi symbol is stable (not flashing).

Make sure the iOS device and scale is connected to the same router.

I cannot establish Wifi connection. The Scale stays at “Set”
Phone must be connected to 802.11b or g, not n, and a 2.4Ghz network.''

Router password cannot be longer than 32 characters and Cannot contain "," or "."

If your SSID is not broadcasted, your password cannot contain any numbers, symbols or capital letters. 

DHCP must be turned on. 

If you have the proper requirements and you still cannot establish a connection, please follow the troubleshooting instructions below. 

 

There could be many reasons that the Wifi connection is not being established. Follow below instruction step by step to ensure a clean and complete set up.

1.Reboot your router by unplugging it for 10 seconds and then plug back in.

2.Go to iPhone/iPad/Android Bluetooth setting and delete the HS5 from the list by clicking on the blue "i" icon, or click on the device model name to remove it on Android.

3.Turn Bluetooth off and press the power button until you are prompted to slide to power off

4.After the reboot cycle has been completed go ahead and power back on and enable Bluetooth

5.Remove batteries from HS5. Put them back in and press “Set” button next to the battery tray for 10 seconds.

6.Go back to iPhone/iPad/Android Bluetooth setting and reconnect HS5 via Bluetooth. Click on allow when you receive the Wi-Fi pop-up message. Proceed to launch the iHealth MyVitals App.

The Wi-Fi symbol turns off after flashing and the scale displays “ER 4”.

Make sure your router is powered on and the router settings such as “password” and “name” have not been changed.

• The scale is not responding.

Remove the batteries from the scale. Wait one minute and re-install the batteries. If the problem persists, replace with a new set of batteries.

The scale displays “Lo”.

Low battery indicator. Please replace with a new set of batteries.

The scale displays “ER 0”, “ER3”, “ER6”, “ER7” or “ER8”.

Remove the batteries, wait one minute and replace with a new set of batteries. If the problem persists, please contact iHealth Customer Service.

The scale displays “ER 1”.

The current weight may be beyond the measurement range of 330 lbs or 150 kg.

The scale displays “ER 2”.

This indicates a motion-related error. To try again, step off the scale and wait until the error display disappears. Place feet on the center of the scale and stand as still as possible. Avoid unnecessarily moving the scale.

The scale displays “ER 5”.

Make sure the scale is connected to a router and the router is connected to the Internet.

The scale displays “----”.

The scale failed to detect body composition. Double check to make sure your profile information is entered correctly. Make sure you step on all four electrodes with bare feet and try again.

Setup and Usage

Can the display of measurement units be changed?

Yes. You may choose pounds (lb), kilograms (kg), or stones (st) by moving the switch located on the bottom of the scale under the battery cover. You may also select measurement units in the “Unit Setting” on the app.

Can the iHealth Wireless Body Analysis Scale be used on any surface?

In order to get the most accurate readings, we recommend placing the scale on a hard, flat surface. 

Can the iHealth Wireless Body Analysis Scale be used without an iOS device?

Yes. The scale can be used without an iOS device after the first connection is established. However it may be necessary to use your iOS device (launch the app) at least once every 200 weigh-ins, as new measurements overwrite older ones stored in the Scale. When the Wi-Fi connection is re-established measurement data will be uploaded to your iOS device. 

Can I set up the app so multiple users can use the same iHealth Wireless Body Analysis Scale?

Yes. You can set up multiple accounts in the iHealth MyVitals app. Then choose the desired user before each measurement. 

Do the measurements take up memory in my iOS device?

Yes. The measurements are stored in the memory of your iOS device along with a date and time stamp; however, the data size is minimal and equivalent to the size of an MP3 file.

How should the iHealth Wireless Body Analysis Scale be kept clean?

You may use a soft (non abrasive) damp cloth to clean the scale. (Warning - use of an abrasive cloth can irreversibly damage the scale.)

Is the iHealth Wireless Body Analysis Scale waterproof?

The scale is not waterproof, but it should withstand normal wear. If it gets wet, wipe it with a dry towel. If it gets completely wet or dropped in water, take out the batteries immediately and dry completely.

Can I wear shoes or socks when taking measurements with iHealth Wireless Body Analysis Scale?

The Scale can measure weight if you wear shoes or socks, but to get all nine body  composition data points, it is necessary to step on the four electrodes with bare feet.

Do I need to keep my iOS or Android or Android device in my hand when taking measurements?

No, as long as the iOS or Android or Android device is within range and is successfully  connected to the Scale via Bluetooth.

Does iHealth Wireless Body Analysis Scale work when the Wi-Fi network is temporarily off?

Yes, you can continue to weigh in as usual. The weight results will be uploaded to your   app as soon as the connection is reestablished.

How does offline measurement work on iHealth Wireless Body Analysis Scale?

If your iOS or Android device is temporarily unavailable, you can still take the   measurements. The Scale determines who the user is by matching the new weight with   weight previously recorded in the Scale. If the new weight matches previously recorded   weights of two or more users, the user will need to confirm his/her user identification. Tap   the lower-left corner of the Scale to select the correct user number, and then tap the lower- right corner of the Scale to confirm.

The next time you use the Scale with an iOS or Android device, select the “Upload”   button in the app to upload offline data to your personal account.

Can I use the iHealth Wireless Body Analysis Scale with public Wi-Fi connections?

The Scale is configured to work with direct Wi-Fi sharing environments, such as your  personal home connection. Public Wi-Fi requires additional authentication steps that are   not currently supported by this product.

What type of router does iHealth Wireless Body Analysis Scale support?

The iHealth Wireless Body Analysis Scale supports a router which is compatible with Wi- Fi IEEE 802.11 b/g standard and 2.4 GHz and supports WEP, WPA and WPA2 personal   security modes.

Do measurements take up memory in my iOS or Android device?

Yes. The measurements, along with a date and time stamp, are stored in the memory of  your iOS or Android device. However, this data takes only the space of a typical MP3 file.

How many users can iHealth Wireless Body Analysis Scale support?

The Scale can accommodate up to 20 users and store up to 200 measurements for each   user. When each user’s memory is full, any new measurements will overwrite the oldest   ones. Used in this way, the Scale is an ideal tool for families, fitness clubs and sports   teams.

Can I choose my user number and where do I find the user number?

At the first weigh-in, the app will generate a user number and ask you to confirm. You   also have the option to select from a list of available numbers. Your user number is   saved in the Scale memory so that the Scale can identify you when you taking offline   measurements.

How do I enable the auto-connect option and/or offline measurement?

Connect the Scale to your iOS or Android device, and go to Information Device  Setting Choose your device and you will see the option of turn on/off both auto   connection and offline measurement.

What is Athlete Mode?

Athlete Mode can be used by individuals who are involved in intense physical activity of  approximately 10 hours per week and who have a resting heart rate of approximately 60   beats per minute or less.

Can I use the Scale if I have a pacemaker?

No. People with pacemakers are strongly advised NOT TO USE the Scale.

Can I share my data?

Yes. Simply click the “Share” button and your data can be emailed to your family member   or doctor via email. You can even share your results on popular social networking sites   like Facebook and Twitter.

How are results uploaded to the iHealth Cloud website?

Once a personal profile is set up in the app, all measurement data is uploaded to the   iHealth Cloud automatically.

Product Information

How does the iHealth Wireless Body Analysis Scale work?

 iHealth Wireless Body Analysis uses four electronic sensors, as well as a set of proprietary algorithms to measure body composition. By standing still on these sensors with bare feet, the scale can accurately measure 9 different body components. Data is displayed on the scale, and automatically sent wirelessly to the free iHealth MyVitals app, which has personalized health tools to help you get the most out of your data and to better manage your health goal.

What does the iHealth Wireless Body Analysis Scale measure?

The iHealth Wireless Body Analysis Scale measures 9 different components including body weight, body fat, lean mass, muscle mass, bone mass, body water, daily calorie intake (DCI), and visceral fat rating.

What is body composition?

In physical fitness, body composition is used to describe the percentages of fat, bone and muscle in human bodies. Because muscular tissue takes up less space in our body than fat tissue, our body composition—as well as our weight—determines leanness.

What is body fat percentage?

Body fat percentage is the amount of body fat as a proportion of your body weight.

Reducing excess levels of body fat has shown to reduce the risk of certain conditions such as high blood pressure, heart disease, diabetes and cancer.

What is muscle mass and why is it important?

Muscle mass is the total weight of muscle in your body. The muscle mass includes the skeletal, smooth, cardiac muscles and the water contained in these muscles. Muscles play an important role as they act as an engine in consuming energy. As your muscle mass increases, your energy consumption increases helping you reduce excess body fat levels and lose weight in a healthy way.

How accurate is the iHealth Wireless Body Analysis Scale?

The iHealth Wireless Body Analysis Scale is a FDA and CE approved device. It meets the rigorous accuracy standards set by the governing bodies in the USA and Europe.

Will I see my body composition measurement results instantly?

You will see your weight and body fat percentage on the scale display at each weigh-in. You can also see all the body composition data instantly if the app is launched while the measurement is taking place. 

How many users can iHealth Wireless Body Analysis Scale support?

The scale can accommodate up to 20 users and store up to 200 measurements for each user. When each user’s memory is full, any new measurements will overwrite the oldest ones. The scale is an ideal tool for families, fitness clubs and sports teams. 

Is it safe to use the iHealth Wireless Body Analysis Scale while pregnant?

Yes. We recommend against standing on the edge of the scale, or using it on a tilted or wet floor. Be sure that the surface of the scale is clean and dry before using. Note that the scale should also not be used by anyone who cannot stand still without assistance.

Body Weight Knowledge

What is BMI?

BMI, or Body Mass Index, is a heuristic measurement of body weight based on a person’s weight and height. Body Mass Index is defined as the individual’s body weight divided by the square of his or her height when using the unit of measure kg/m².

What is body fat percentage and the healthy range of it?

Body fat percentage is the amount of body fat as a proportion of your body weight.  Reducing excess levels of body fat has shown to reduce the risk of certain conditions such  as high blood pressure, heart disease, diabetes and cancer. The following tables indicate   healthy body fat percentage ranges for both women and men.

 

What is bone mass and why is it important?

Bone mass is the level of bone mineral content found in the body. Research has shown that   exercise and the development of muscle tissue are related to stronger, healthier bones.

What is muscle mass and why is it important?

Muscle mass is the total weight of muscle in your body. The muscle mass includes the   skeletal, smooth, cardiac muscles and the water contained in these muscles. Muscles play   an important role as they act as an engine in consuming energy. As your muscle mass   increases, your energy consumption increases helping you reduce excess body fat levels   and lose weight in a healthy way.

What is body water percentage?

Body water percentage is the total amount of fluid in a person’s body expressed as a   percentage of their total weight. Water plays a vital role in many of the body’s processes  and is found in every cell, tissue and organ. Maintaining a healthy total body water   percentage ensures that the body functions efficiently and reduces the risk of developing   associated health problems.  

See healthy ranges  

Female: 45-60%  

Male: 50-65%

What is visceral fat?

Visceral fat is also known as abdominal fat, organ fat or intra-abdominal fat. It is located   inside the abdominal cavity, packed in between organs such as the stomach, liver,   intestines, or kidneys. Visceral fat is different from subcutaneous fat (underneath the skin)   and intramuscular fat (interspersed in skeletal muscles). Fat in the lower body, as in thighs   and buttocks, is subcutaneous, whereas fat in the abdomen is mostly visceral.  Visceral fat is likely to cause visceral fat syndrome or other lifestyle-related diseases. Men  or post-menopausal women are more prone to accumulation of visceral fat.

What is visceral fat rating and why is it important to know?

It is important to know one’s visceral fat rating because research shows that even if your   weight and body fat remains constant, as you get older the distribution of fat changes and   is more likely to shift to the trunk area, especially in post-menopausal women.

 

Rating from 1 to 12: Indicates you have a healthy level of visceral fat. Continue   monitoring your rating to ensure that it stays within the healthy range.

Rating from 13 to 59: Indicates you have an excess level of visceral fat. Consider making   changes in your lifestyle possibly through diet or exercise.

What is Daily Calorie Intake (DCI)?

Daily Calorie Intake (DCI) is the sum of calories for basal metabolism, daily activity  metabolism (activities including daily household chores), and diet-induced thermogenesis   (energy used in connection with digestion, absorption, metabolism, and other eating   activities). It is an estimate of how many calories you can consume within the next 24   hours to maintain your current weight.

How do calories affect body weight?

Losing 1 pound requires that you burn approximately 3,500 more calories than you   consume. Your estimated daily calorie budget is the number of calories you should   consume in order to create the deficit required to achieve your goal. It is computed using   two factors:  An estimate of the number of calories you burn each day  The number of pounds you are attempting to lose per week

For example, if you are attempting to lose one pound per week and you normally   burn 2,500 calories per day, your daily calorie budget would be 2,000. This number is   computed as follows:  

Weekly calorie deficit required to lose one pound = 3,500  

Daily calorie deficit = 500 (3,500 divided by 7)  

Daily calorie budget = 2,000 (2,500 minus daily calorie deficit of 500)  

The reliability of this method is contingent upon an accurate estimate of your daily   calories burned.

The estimate may therefore be inaccurate for a variety of reasons (e.g.   more or less active metabolism than normal or more or less daily occupational activity   than normal).

What are resting metabolic rate (RMR) and personal activity level (PAL)?

The number of calories you burn each day at rest is estimated using a standard formula   based on height, weight, age and gender (the Mifflin equation). This equation produces   what is known as a resting metabolic rate (RMR). The Mifflin equation provides a good   approximation of RMR for most people; however, individual metabolisms can and do   vary.  

Your daily calories burned are estimated by multiplying your RMR by your personal   activity level (PAL). The Mifflin equation assumes that one’s PAL is sedentary to   light (e.g. a typical office worker). This PAL corresponds to the following set of daily   activities:  

Sleeping - 8 hours  

Personal care (dressing, showering) - 1 hour  

Eating - 1 hour  Cooking - 1 hour  

Sitting (office work, selling produce, tending shop) - 8 hours  

Driving car to/from work - 1 hour  

General household work - 1 hour  

Light leisure activities (watching TV, talking) - 3 hours